Overview
At NURAHERBEX PRIVATE LIMITED (“we”, “us”, “our”), we want you to be satisfied with your purchase. This Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through our website.
Return Window & Eligibility
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it.
- It must be unworn or unused, with all tags attached.
- It must be in its original packaging.
- You will need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at your-email@nuraherbex.com.
Returns will need to be sent to the following address, unless otherwise instructed by our support team:
NURAHERBEX PRIVATE LIMITED
27A, MARUTHI NAGAR, NEHRU ST, OIL MILLS RD, THUNDALAM
Porur, Kanchipuram, Sriperumbudur
Tamil Nadu – 600116, India
If your return is accepted, we’ll send you:
- A return shipping label, where applicable.
- Instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related question at your-email@nuraherbex.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective or damaged, or
- You receive the wrong item,
so that we can evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including (but not limited to):
- Perishable goods
- Custom or personalized products
- Personal care goods
- Hazardous materials, flammable liquids, or gases
Please get in touch if you have questions or concerns about your specific item before purchasing or initiating a return.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to:
- Return the item you have, following the process above; and then
- Once the return is accepted, make a separate purchase for the new item you want.
European Union – 14 Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or rejected.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at your-email@nuraherbex.com.
Contact for Returns & Refunds
For any questions regarding returns, exchanges, or refunds, you can reach us at:
NURAHERBEX PRIVATE LIMITED
27A, MARUTHI NAGAR, NEHRU ST, OIL MILLS RD, THUNDALAM
Porur, Kanchipuram, Sriperumbudur
Tamil Nadu – 600116, India
Email: your-email@nuraherbex.com
Phone: